"FAYE Travel Insurance’s website was initially very easy (and weirdly sort of fun, because of the imagery and language) to navigate. It is very transparent as to what is/isn’t included in the various plans. They have helpful info about how to figure out what to include in your coverage. I have found other travel insurance companies sort of alarmingly vague, with tons of insurance speak. FAYE was crystal clear and easy to grasp, which says a lot given how detailed the fine print can be…. 

 

Filing my claim was super easy. Not that it didn’t take some time, because it just does. I received an email very quickly from an actual human being who informed me that they were working on my claim and told me what else they needed from me. Once I provided that, they confirmed that my claim was in progress and gave me a window of time when it was likely to be processed. They did in fact process it in that time frame. After that step, FAYE was also very clear about how long the funds might take to land in my account (via ACH transfer/deposit). The funds actually landed faster than they had estimated.

I hope to meet you all in the future." 

 

I hope this helps.

Cathy

(Almost artist-in-Residence)